FAQs – Frequently asked questions

At Airquee our sales and customer service team members are ready and willing to help however we can. When it comes to advising and supporting our clients, Airquee can be there every step of the way. We can help with the purchase of any inflatable, whether a bouncy castle, obstacle assault course, bouncy slide, inflatable building or custom made/bespoke inflatable. Below we have answered some frequently asked questions. If you cannot find the information you are looking for on our website, please do not hesitate to contact us on 01179 414 918.

1. Can I hire your inflatables for my event?
We do not offer hire or rental to hirers or the general public. We sell our units to everyone but currently we offer inflatable rental exclusively to UK leisure centres. For further details on UK leisure centre hire options please see our Air Rent page. 

2. Where can I find your prices?
Currently we cannot display our prices on the website but we are looking into it. In the meantime you can call us on 01179 414918 (Option 1) or request a price list from our Sales team by emailing sales@airquee.co.uk.

3. I want to start a bouncy castle business, what do I need?
Our company has one of the most experienced customer service and sales teams in the bouncy castle and inflatable industry. If you are interested in starting your own business call us to discuss the possibilities. There is never a silly question, so don’t be afraid to contact us and ask! When starting a hire business, you should consider: 

  • How many staff will be required to set up the inflatable?
  • Would you prefer small light units?
  • What transport would you need? 
  • The current trends for bouncy castles, inflatable games, slides and obstacle courses/fun runs; 
  • The latest rules and regulations (operation and technical).

4. What is included in the price of the unit?
All our inflatables come complete with the following items:

  • 12 Months Manufacturer’s Warranty;
  • Relevant blower and additional accessories;
  • Rope;
  • Initial safety certificate;
  • Operating instructions;
  • Minor repair kit;
  • Storage bag.

5. What are your lead times?
If we have a unit in stock it can be dispatched for next day delivery on orders placed before 12pm. Our lead times for the manufacture of bespoke and standard units vary depending on the time of year. 

6. Should I have my bouncy castles and inflatables annually inspected? 
Any land inflatable should be annually inspected by a competent person (as stated by HSE). Some annual inspections are referred to as RPII tests or PIPA tests but the term “test” is slightly misleading. A PIPA tag is not a legal requirement but it is the most obvious way to demonstrate to parents, schools, local authorities or large corporate organisations that your bouncy castles and inflatables are fully compliant with the EN14960 standard. Airquee can sell all inflatables with a PIPA tag and certificate, if required. For more information on inspection and PIPA please see our Repairs and Testing pages.

7. What do PIPA, EN14960 and RPII mean? 
PIPA is the organisational body behind the implementation and administration of the EN14960 design and manufacturing standard. The EN14960 design is the European standard for the inflatable industry. It applies to any products that are bounced or slid upon. RPII are the primary testing organisation for examining and enforcing the EN14960 (PIPA) standard. Each product is held on a central database with details of test results, which can be checked by all members of the public. If you have any questions about your products and their compliance, please contact us for details. 

8. What are the costs of shipping/delivery?
Delivery and shipping costs depend on the size of the unit and to where it is being delivered. For UK customers our couriers offer next day delivery to most postcodes, excluding northern Scotland. For customers outside the UK, if we have a distributor in your country please contact them directly. You can find their details in the Contact section of our website. If we do not have a distributor listed in your country please contact the UK office and we will be happy to help you. For prices and times for delivery please contact our Sales team by calling or emailing.



Products

Aqua Run / Pool Inflatables
Single Lane
Dual Lane
Sealed Pool Inflatables
Aqua Slides into Pools
Free Floating Sealed Shapes
Foam Filled Shapes
Water Slides on Land
Water Games & Floating Islands
Aqua Tracks
Build your Own Aqua Run
Bouncy Castles
A Frame Bouncy Castles
Disco Dome Bouncy Castles
Pillar & Beam Bouncy Castles
Low Bouncy Castles
Ball Pond Bouncy Castles
Animal Bouncers
Arched Roof Bouncy Castles
Camelot Bouncy Castles
3D and Themed Bouncy Castles
Seasonal Bouncy Castles
Multiplay Bounce Houses
Enclosed & Themed Bouncers
Large Multiplay Bounce Houses
Low & Open Bouncers
Activity Centres
Play Beds
Slide Combo Bouncy Castles
Soft Play
Circus Themed
Farm Themed
Jungle Themed
Ocean Themed
Pirate Themed
Space Themed
Educational Softplay
Festive
Play Areas
Steps, Ramps & Slides
Un-Themed
Slides
Up to 10ft Platform Slides
Event Slides 10ft to 15ft Platform
Event Slides 15ft Platform and over
Land Based Water Slides
Snappy Slides
Obstacle Assault Courses
1 Part Obstacle Courses
2 Part Obstacle Courses
3 Part Obstacle Courses
Big Obstacle Assault Courses
Boot Camp Obstacle Assault Courses
Sport Inflatables
Football
Rugby
Tennis
Golf
Gymnastics
Basketball
Volleyball
Hockey
Interactive Baby & Toddler
Creative Centres
Playzones, Ball Ponds & Soft Play
Small Toddler Bouncers
Games
Duel Challenge & Team Building Games
Inflatable Rodeo
Laser Mazes & Paintball
Sumo Suits
Velcro Walls & Mountain Climbs
Sport Games & Multi Sport Arenas
Bungee Games
Stalls, Carnival Games & Booths
Inflatable Tracks
Water Walkers & Sealed Pools
Zorbing
Air Mountains
Inflatable Buildings
Domed Air Buildings
Twin Skinned Air Buildings
Framed Air Buildings
Stage Covers
Sealed Air Buildings
Inflatable Pubs
Bespoke Custom & Promo
Sky Dancers
Arches & Columns
Inflatable Arches
Inflatable Columns
Commercial Products
Seasonal Inflatables
Accessories
Fans/Blowers
Pool Inflatable Accessories
Land Inflatable Accessories
Land & Pool Cleaning Products

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