Customer Warranty Process

All Airquee inflatables and products are backed by our 12 months return to base manufacturer’s warranty. If your inflatable/unit develops a fault within the warranty period, please call us as soon as possible. Warranty problems that are not reported within the warranty period may be charged as repairs.

Please be aware that as it is a back to base warranty, charges will be applied for transport. This is charged at a discounted rate of £45 per pallet. Return transport is free of charge.

Step 1:

Report the problem to the Repair department. They can be contacted on 01179 414 918 Option 3 or email repairs@airquee.co.uk. To help us process your warranty as quickly as possible we need the following information:

  • The details of the inflatable/unit, including product serial number, product type code (usually beginning with AQ) and product name.
  • Photos, including a close up of the problem and a wide shot to illustrate where on the inflatable/unit the problem is located.

The repairs team will assess potential time needed for repair and let you know when this can be completed. The faulty inflatable unit should be sent to our warehouse in Cwmbran where a full inspection is carried out by our repairs department.

Step 2:

Once in Cwmbran, you will be advised if the unit needs to be repaired or replaced.

Step 2a - Repair

The inflatable/unit will be inspected and we will confirm if the work comes under warranty or not. In the event that it is not covered by our warranty we will explain why. If it is covered we will immediately proceed with the inflatable/unit and return it to you as soon as possible.

In some cases, we will require replacement parts to be shipped from our factory, which will result in a longer turn around period. Once replacement parts are received, we will proceed with the repair and return your inflatable/unit as soon as possible.

Step 2b – Replacement

Warranty replacements are like-for-like and the unit which was deemed not unable to be repaired will be replaced with a matching product, whether from stock or manufactured in our factory.

If a UK replacement (from stock):

The Repairs Team will advise you of current products we currently have in stock which match your original order and ask if this is a suitable replacement. They will arrange the dispatch of the replacement upon confirmation.

If a factory replacement: 

In the event that there is not a suitable replacement in stock, a unit which matches your original order will be manufactured and shipped to you. This will result in a longer turn around period.

 

Fans/Blowers

If you have a warranty issue with a fan please establish the manufacturer of fan and follow the procedure below. To establish which type of fan you have please look at the information label attached to the fan. Here you will find its full specifications along with the manufacturers’ name.

  • Inflatable/unit Fan Co. fans and Diamond Fans supplied by Airquee will be dealt with directly by Airquee. Should you have any warranty questions relating to these fans please call us directly.
  • Gibbons Fans need to be returned to Gibbons Fans directly as they honour their own warranty which is not covered by Airquee. Please ensure that you complete and return the warranty card to Gibbons when you receive any one of their fans; it can be found in the box.

 

 

 

 

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